Let’s be honest. It has not been a good season for commercial flying companies. Altercations, scuffles and all sorts of other unfriendly interactions have seemed to become a weekly occurrence.
What are the factors that have led to this:
- Overbooked Flights
There is no doubt that the airlines are overbooking the flights more than they did. However, at first glance this is helping keep costs of flying down. This problem is no doubt compounded when there are weather flight cancellations. So while customers complain about overbooked flights they have to bear in mind that overbooked flights keeps the cost of flying down.
2. Social Media
Everyone can be a journalist. We have voice recorders and cameras at the ready every moment of the day. We can record anything and within seconds it is out there for the world to see. The proliferation of such media has no doubt had an impact on the amount of airline issues that have started filtering to the masses. This is not an excuse to airlines that are conducting themselves improperly but with a little bit of video cut here and a little bit of video paste there, the boundaries of truth can be pushed and blurred. Once again, violence by airlines and their support staff should be publicized and necessary repercussions handed down but this is for sure a factor.
3. Passenger Impatience
The airline industry bears the brunt of the customer is king attitude more than many or most industries. We live our lives at a rapid and instant pace and we expect things to be done with rapidity. Air travel is by and large similar in time to the way it was 10 and 20 years ago. If anything, it has become slower with more lines and delays. This no doubt frustrates people to the point where they are prone to act out.
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